Refund Policy

You can try Podato free, without a card, before you pay for anything. If you do pay and it isn't right for you, here's how refunds work.

Within 14 days

Email us within 14 days of your first payment for a show's plan and we'll refund it in full. The same goes for a yearly plan within 14 days of it renewing.

After that

Cancel any time and you won't be charged again. You keep the plan until the end of the period you've paid for. We don't refund part-used months or years.

Always refunded

• A charge after you cancelled
• Being charged twice for the same thing
• Any charge that was our mistake

Changing plan

Moving to a bigger plan, you pay only the difference for the rest of the period. Moving to a smaller plan, the unused part of what you paid becomes credit toward your next payments, not a refund. Moving from yearly to monthly on the same plan waits until the year ends.

If we close Podato

We'll give you at least 30 days' notice and refund the unused part of any yearly plan.

How to ask

Email support@podato.io from your account's email address and tell us which show the plan is for. We reply within two working days.

• Refunds go back to the card or account you paid with. Your bank usually shows them within 5 to 10 working days.
• A full refund ends that show's plan.
• Plans are sold through Link, Stripe's checkout, so you can also ask Link support for a refund.

Your legal rights

This policy doesn't affect your rights under consumer law. Our Terms of Service cover the rest of how plans and payment work.