Change or cancel your plan

Each show has its own plan, so you change or cancel one show's plan at a time, from the Billing card in Account settings. Only the show's owner can. Payments are handled by Stripe: you enter card details on Stripe's pages, never in Podato.

Change a show's plan

1. Open Account settings

   Open the account menu (top right) and choose Account settings. On a phone, choose More at the bottom of the screen, then Account settings, then Billing.

2. Choose Manage billing

   In the Billing card (on a phone, the Billing screen), choose Manage billing. Stripe's billing page for your account opens. If more than one of your shows has a plan, each one is listed there separately.

3. Switch plan in Stripe

   Pick the plan you want. Stripe shows what you'll pay, including any adjustment for the part of the period you've already paid for, and asks you to confirm.

4. Come back to Podato

   Use Stripe's link back to Podato. Your Billing card updates on its own; there's nothing to refresh.

On the plans page (Upgrade, next to the plan's name at the top right), the show's current plan is marked Your plan, with a Manage plan button, and the other plan's button opens the same Stripe page.

A show on the free trial has an Upgrade button in its Billing card instead, and a show with no plan has Choose a plan. Either opens the plans page, where you pick a plan and pay on Stripe's page.

Update your payment card or get an invoice

In Account settings, the Billing card has a Manage billing button. It opens Stripe's billing page, where you can change your payment card and download every invoice.

Cancel

Choose Manage billing in the Billing card, and cancel the show's plan on Stripe's billing page. Your other shows' plans carry on.

You keep everything you've paid for until the end of the period. After you cancel, the Billing card reads "Cancels on" with the date, followed by "You keep full access until then." Changed your mind? You can renew the plan on Stripe's billing page until then. If a card payment fails, you also keep full access while Stripe retries it.

When the period ends, the show has no plan. Its Billing card says No plan, and it can't process episodes, write or research guests until you choose a plan for it again. Nothing is deleted: the show's episodes, write-ups and guest list all stay there to read and copy, and nobody is taken off your team.

Delete a show that has a plan

A show with a plan can't be deleted. Cancel its plan first. Once the plan has ended, at the end of the period you paid for, you can delete the show from the Danger zone in its Show settings. Show settings is in the account menu; on a phone, it's under More.